Online Doctor & Telemedicine South Africa — Healthcare at
your fingertips.
Book a consultation in under 2 minutes. Telemedicine or home visit — with a registered South African doctor. From R350.
Mon – Sun · 06:00 – 18:00 · Nationwide
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Unhurried consultations
Video calls that don't rush you
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Every week
06:00–18:00 SAST, incl. weekends
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Minimum notice
Same-day slots, booked in minutes
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Provinces
Telemedicine nationwide
Simple process
From booking to treatment in three steps — and the same three steps whether you see us on a screen or at your door.
Book online
Choose a telemedicine video call or a home visit and pick a time that suits you. Same-day slots are usually available, and booking takes under two minutes.
See your doctor
Join a secure video call from anywhere in South Africa, or open the door to an HPCSA-registered doctor. Either way, the consultation is yours — no waiting room, no queue.
Get your treatment
Your prescription, sick note or specialist referral is digitally signed and delivered to your email or WhatsApp, and kept in your patient portal.
What we treat
Our HPCSA-registered doctors handle a wide range of acute and chronic conditions — and refer you onward when something needs a specialist.
Flu & fever
Chronic disease
Mental health
Skin conditions
Abdominal symptoms
Genitourinary
Pain management
- …and anything else —
consult us →Not sure? Ask us
HealthHalo is not for emergencies. If you are experiencing a medical emergency, call 10177 or go to your nearest emergency room.
Transparent pricing
Pay by card, EFT or medical aid. No hidden fees, and free cancellation up to 24 hours before your appointment.
Telemedicine
Video consultation from home
AI symptom triage before your appointment · Pre-consult brief sent to your doctor · 20-min video call, HPCSA-registered doctor
Everything included
- AI symptom triage before your appointment
- Pre-consult brief sent to your doctor
- 20-min video call, HPCSA-registered doctor
- Prescription & sick note — digitally signed
- Specialist referral if needed
- SOAP note + post-consult summary via email & SMS
- Patient portal access to your records
Most popular
Home Visit
Doctor comes to you
Doctor at your door · HPCSA-registered doctor · Same-day or next-day slots
Everything included
- Doctor at your door — full clinical examination
- HPCSA-registered doctor
- Same-day or next-day slots
- Prescription & sick note — digitally signed
- Specialist referral if needed
- SOAP note + post-consult summary via email & SMS
- Patient portal access to your records
Follow-Up
Continue your care
AI pre-consult check-in · 20-min video call · Chronic disease management
Everything included
- AI pre-consult check-in
- 20-min video call — review results & adjust meds
- Chronic disease management
- Prescription renewal — digitally signed
- Medical report on request
- SOAP note + post-consult summary via email & SMS
- Patient portal access to your records
Medical aid
Medical Aid
Claim through your scheme
All consultation types covered · ICD-10 coded · Most major schemes accepted
Everything included
- All consultation types covered
- ICD-10 coded — submitted directly to your scheme
- Most major schemes accepted
- AI triage + SOAP notes included
- Co-payment may apply
- Statement provided on request
Card & EFT via iKhokha
Medical aid claims submitted directly
Secure paymentMedical aid schemes we work with
- Discovery Health
- Momentum
- Bonitas
- Medshield
- Bestmed
- GEMS
- Polmed
- and most major schemes
Questions about medical aid, refunds, or rescheduling? Read the FAQ →
Why HealthHalo
Drs Musa & Sphiwe Chauke
Co-founders · MBChB (UCT) · HPCSA-registered
Nationwide
Telemedicine in all 9 provinces; home visits in Gauteng, expanding.
Seven days a week
06:00–18:00 SAST, including weekends and public holidays.
Patient first
Unhurried 20-minute consultations with a doctor who has read your history.
We're in our pilot phase. Patient stories will appear here as we grow — real experiences, real people, nothing fabricated.
Doctors available · Mon–Sun, 06:00–18:00 SAST
Common questions
The things patients ask before their first consultation.
After booking, you'll receive a Google Meet link via email and SMS. At your appointment time, click the link to join a 20-minute video call with your doctor. They'll assess your symptoms, provide a diagnosis, and send prescriptions or sick notes directly to your email.
A smartphone, tablet, or computer with a camera, microphone, and stable internet connection. No special app is needed — we use Google Meet, which works in any browser.
Yes. Our doctors can prescribe Schedule 1–4 medications during your consultation. The prescription is sent electronically to your preferred pharmacy. Schedule 5 and 6 medications cannot be prescribed via telemedicine per HPCSA regulations.
Yes, we accept most major South African medical aid schemes. Consultations are billed at scheme rates with ICD-10 coding. A co-payment may apply depending on your plan. We submit claims directly on your behalf.
Same-day appointments are often available. You can book as little as 30 minutes in advance. Our doctors are available Monday to Sunday, 06:00–18:00 SAST.
Absolutely. If clinically appropriate, your doctor will issue a sick note during or immediately after your consultation. It's emailed as a signed PDF — valid for employers and institutions.
Cancel 24+ hours before for a full refund. Less than 24 hours receives a 50% refund. No-shows are not refunded. You can reschedule for free up to twice with 24 hours' notice.
Yes. We're POPIA-compliant. Patient data is encrypted in transit and at rest, stored with row-level access controls, and only accessible to your treating doctor. We never share health data with third parties without a data processing agreement.
Your trust matters
HPCSA registered
Every doctor on the platform is registered with the Health Professions Council of South Africa, and their registration number is on every document they sign.
POPIA compliant
Your personal and health information is processed in line with the Protection of Personal Information Act, with a named Information Officer you can contact.
Encrypted & access-controlled
Consultations and records travel over encrypted connections and are stored encrypted at rest, with row-level access controls so only your treating doctor can see them.
South African practice
HealthHalo (Pty) Ltd is a registered South African company, operating under South African medical and privacy law with data held in-country.